There are cheaper broadband and phone packages called “Social Tariffs” that can provide a safety net for households who might be struggling to afford their broadband or phone services.
Some providers offer social tariffs which are only available to customers who receive certain government benefits, as set out in the link below.
Take a look and see if you can save some money!
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffs?es_c=42040E7651706F34186E07B1DC2FACCF&es_cl=547038E5430DD66D02EC4405E29A8447&es_id=9d%c2%a3o3